Policies & Terms

Last updated: June 2026 · Questions? Email support@myminiscreen.com

Convenience Fee — ₹35 (Non-Refundable)

Important — Please read before booking

A ₹35 convenience fee is charged on every booking made through MyMiniScreen — online, in-app, or via a screener at the venue. This fee is strictly non-refundable under all circumstances, including cancellations, rescheduling, or disputes.

The convenience fee covers platform operations, payment processing, and the cost of securing your slot in real time. It is not part of the booking amount and is charged separately.

Walk-in bookings: The ₹35 convenience fee is also included in the total amount you pay at the venue through a screener.

Booking Policy

Once a booking is confirmed, your slot is reserved exclusively for you at the chosen screen. Bookings are subject to availability and are confirmed on payment of the advance or full amount.

Advance (50%) plan: You pay 50% now to lock the slot. The remaining 50% is collected at the venue on the day of the booking.
Full payment plan: You pay the full booking amount upfront. No additional charges at the venue.
In both plans, the ₹35 convenience fee is charged upfront and is non-refundable.

The booking amount (excluding convenience fee) is paid to the screener/venue operator. MyMiniScreen acts as the booking platform and does not collect the full booking amount in all cases.

Cancellation & Refund Policy

You can cancel a booking from My Bookings any time up to 2 hours before the slot. Inside that 2-hour window the slot is locked in for you and can no longer be cancelled. The refund on the amount you paid depends on how early you cancel:

More than 24 hours before the slot: 100% of the amount you paid is refunded.
2 to 24 hours before the slot: 50% of the amount you paid is refunded.
Less than 2 hours before the slot / no-show: the slot can no longer be cancelled and no refund is due.

This applies to both the Full Payment and Advance (50%) plans — the refund is calculated on whatever you have actually paid toward the booking. Refunds are processed to your original payment method within 5–7 business days. The ₹35 convenience fee is never included in any refund. The exact refund amount is always shown to you before you confirm a cancellation.

Data & Privacy

By booking through MyMiniScreen, you consent to us storing your name, email, phone number, and booking details for order fulfilment and customer support purposes. We do not sell or share your personal data with third parties except as required to process your booking.

For the full privacy policy, contact support@myminiscreen.com.

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