Refund Policy

This Refund Policy outlines when and how refunds are issued for bookings made on the MyMiniScreen platform. Our goal is to be fair to both customers and screeners while maintaining a reliable booking experience.

All refund requests must be submitted through the Platform. Refunds are processed to the original payment method only.

You may be eligible for a refund in the following situations:

• You cancel your booking before the applicable cancellation window expires.
• The screener cancels your confirmed booking.
• The screener fails to provide the booked service (e.g., venue not available at booking time).
• The service provided was significantly different from what was described in the listing.
• A technical error on our Platform resulted in a duplicate charge.
• Your booking was confirmed but not fulfilled due to circumstances within the screener's control.

Refunds are not available for change of mind, personal emergencies (unless the screener agrees), or dissatisfaction with a service that was provided as described.

Refund amounts for customer-initiated cancellations are calculated based on how far in advance the cancellation is made:

Cancellation windows are calculated from the date and time of your booking slot, not the time of booking.

If a screener cancels your confirmed booking for any reason, you are entitled to a full refund, including the platform convenience fee.

• The full refund (100% of amount paid including platform fee) will be initiated within 24 hours of the cancellation.
• Refund is processed to your original payment method.
• You will receive an email notification with the refund reference number.
• If you prefer, we can issue a platform credit for future bookings instead of a refund.

The following are non-refundable in all circumstances:

• Platform convenience fee (applies to all refunds regardless of reason).
• Add-ons that have already been arranged or procured by the screener (e.g., ordered cake, installed decor).
• Bookings cancelled less than 24 hours before the slot time.
• Bookings where the customer was a no-show.
• Bookings where the customer was denied entry due to violation of house rules or capacity limits.

Once a refund is approved and initiated by us, the time to receive funds depends on your payment method:

• Credit / Debit card: 5–7 business days.
• UPI: 1–3 business days.
• Net banking: 5–7 business days.
• Wallets: 1–3 business days.
• Platform credit: Instant (applied to your MyMiniScreen account balance).

Business days exclude weekends, bank holidays and national holidays. These timelines are from the date the refund is initiated by us, not the date of cancellation.

To initiate a refund:

• Log in to your MyMiniScreen account.
• Go to Dashboard → My Bookings.
• Find the booking and click "Cancel / Request Refund".
• Select your reason from the dropdown and submit.
• You will receive a confirmation email with a refund reference number within 2 hours.

For screener-cancellation refunds or service-quality refunds, raise a dispute through the same booking page and our support team will process it within 48 hours.

If you are unable to access your account, email refunds@myminiscreen.com with your booking reference number and registered email.

Partial refunds may be issued in the following situations:

• Cancellation within the 2–24 hour window (50% of the amount paid — see table above).
• Session was significantly shorter than booked due to screener fault — partial refund proportional to the time lost.
• A confirmed add-on was not provided — refund of the add-on cost only.
• Mutual agreement between the customer and screener for a partial refund — we will process it upon confirmation from both parties.

If you disagree with a refund decision:

• Submit a formal dispute via the Platform within 7 days of the refund decision.
• Include evidence: photos, messages, booking confirmation, and a clear description of the issue.
• Our dispute resolution team will review within 5 business days.
• If the dispute is upheld, we will process the additional refund within 3 business days.
• MyMiniScreen's final decision is binding but you may still pursue consumer grievance channels.

For refund-related support:

• Email: refunds@myminiscreen.com (response within 24 hours)
• General support: geekspacetech02@gmail.com
• Contact form: myminiscreen.com/contact
• Quote your booking reference number in all communications.