Booking Policy

This Booking Policy governs how reservations are made, confirmed, modified and cancelled on MyMiniScreen. It applies to all bookings made through our Platform by customers and to all screener listings.

By completing a booking, you agree to be bound by this policy as well as the specific policies set by the individual screener for their listing.

To make a booking on MyMiniScreen:

• Select a screen from our listings and choose your preferred date and time slot.
• Select your number of guests (must be within the min–max range set by the screener).
• Choose any optional add-ons (decor, cake, fog entry, etc.) if desired.
• Review the full price breakdown including the base booking fee, add-ons, platform fee and applicable taxes.
• Complete the secure payment process.
• Receive a booking confirmation email with your booking reference number.

A booking is only valid after payment has been successfully processed and a confirmation has been sent. Incomplete payments do not hold a slot.

After successful payment, you will receive a confirmation email containing:

• Unique booking reference number (e.g., BK-XXXX).
• Screen name, address and contact details.
• Date, time slot and duration of your booking.
• Number of guests confirmed.
• Itemised payment receipt.
• Add-ons or special requests confirmed.
• Cancellation and rescheduling terms applicable to your booking.

Please show your booking confirmation (email or app) at the venue. The screener may ask for photo ID to verify the booking holder.

Full payment is required at the time of booking. We do not offer pay-later or partial payment options currently. Accepted payment methods:

• Credit cards (Visa, Mastercard, Rupay, Amex).
• Debit cards.
• UPI (Google Pay, PhonePe, Paytm, BHIM UPI).
• Net banking.
• Wallets (Paytm, Mobikwik — where available).

A flat ₹35 convenience fee applies to every advance booking. This is non-refundable and displayed clearly before payment is initiated.

You may cancel your booking through the "My Bookings" section of your account. Refund eligibility is based on the time remaining until your booking slot:

• More than 24 hours before the slot: 100% refund of the amount you paid, minus the platform convenience fee.
• 2 to 24 hours before the slot: 50% refund of the amount you paid.
• Less than 2 hours before the slot: the booking can no longer be cancelled and no refund is due.
• After the slot start time / no-show: No refund.

Some screeners offer more flexible cancellation windows; this will be clearly indicated on their listing page. When a screener offers free cancellation, the policy displayed on their listing overrides the general policy above.

If a screener cancels your confirmed booking, you will receive:

• A full refund of the booking amount including the platform convenience fee.
• An email notification explaining the cancellation.
• Priority support to find an alternative screen if required.

Screeners are expected to provide at least 24 hours' notice for cancellations, except in genuine emergencies. Repeated cancellations by screeners will result in penalties and may lead to their listing being suspended.

Refunds for screener cancellations are processed within 5–7 business days to your original payment method.

A "no-show" occurs when you do not arrive at the venue within 15 minutes of your slot start time and have not notified the screener.

• No-shows are treated as same-day cancellations: no refund is issued.
• The screener has the right to give away the slot after 15 minutes of waiting.
• If you are running late, contact the screener directly using the contact details in your confirmation email.
• Screeners may, at their discretion, accommodate a late arrival if the slot has not been reassigned.

Rescheduling is subject to the screener's availability and policy. To reschedule:

• Contact the screener directly at least 24 hours before your slot.
• Alternatively, cancel your booking and create a new one (subject to applicable cancellation fees).
• Rescheduling to a higher-priced slot requires payment of the price difference.
• Rescheduling to a lower-priced slot does not result in a partial refund.

MyMiniScreen does not guarantee rescheduling availability. It is at the screener's discretion.

Each screen has a maximum occupancy limit set by the screener. You must not exceed this limit for safety and comfort reasons.

• Exceeding the guest limit may result in the screener refusing entry with no refund.
• Children above 3 years are counted toward the occupancy limit unless stated otherwise.
• Children under 10 may be eligible for discounted pricing — check the individual listing.
• For large group inquiries, contact the screener directly before booking.

Many screeners offer optional add-ons such as:

• Floral or balloon decor arrangements.
• Birthday/anniversary cakes (custom or standard).
• Fog entry, cold pyro or bubble machines.
• Photography/videography services.
• Food platters or beverage packages.

Add-ons are confirmed at the time of booking and charged accordingly. Changes to add-ons after booking are subject to screener approval and may incur additional charges. Add-ons are generally non-refundable once confirmed.

If you have a complaint about your experience, please:

• First contact the screener directly to resolve the issue.
• If unresolved, raise a dispute through your booking in "My Bookings" within 48 hours of the slot.
• Our support team will review the complaint and mediate between you and the screener.
• MyMiniScreen's decision in disputes is final but can be appealed by email within 7 days.

For urgent issues during your booking, call our support number available in your confirmation email.